Current Alerts

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Emergency Hotline


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Hurricane Idalia

Last Update: August 30, 2023

We continue to monitor the path of Hurricane Idalia and its impact on our resorts, communities and marinas in Florida, North Carolina and South Carolina. If you would like to change your reservation or cancel your visit, please call our customer contact center at 888-237-3211. Thousand Trails members can also login into their accounts at to update reservations.

Please note, we anticipate unusually high call volume in response to the storm. Your patience and understanding are greatly appreciated as we work to assist our customers.

Please be aware that offices at certain resorts, marinas, and communities are closed so that our team members can prepare their homes and care for their families.

Please continue to monitor the National Hurricane Center and local news outlets for information regarding specific evacuation orders.