Policies & General Information

Check-in/Check-out & Hours

• Rental check-in: 4 p.m.
• Rental check-out: 11 a.m.
• Campsite check-in: 12 noon 
• Campsite check-out: 12 noon
• No check-ins after 10 p.m.
• Welcome Center: Fri-Mon 9 a.m. - 5 p.m., Tue - Thu 12 p.m. - 5 p.m.
• Lodge: Fri - Sun 9 a.m. - 5 p.m., Mon - Thu 9 a.m. - 5 p.m. (Summer hours may vary)
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• Guests aged 23 years and under at the time of check-in are considered children.
• A completed Reservations for Minors form is required for all unaccompanied minors. To download the form, from here: http://www.rvonthego.com/images/PDF/Reservations-For-Minors061917.pdf.
• Two-hour early check-in for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.
• Two-hour late check-out for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.

Pet Policy

• Pets are welcome.
• Rental Pet Policy: Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental units. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental unit.

Reservation & Payment Policies

• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance is due prior to arrival.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• RV sites and lodging typically accommodate four guests.  A guest fee is added per day to the reservation rate for each additional guest over four.
• For late arrival arrangements, please contact our Reservation Department at (877) 864-2728.

Cancellation  Refund Policy

• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.

Campground Services & Information

• We have changed the check-in location. Check-in no longer happens at the ranger station. Instead guests must now check-in at the welcome center.