Thousand Trails Pine Country

General Policies & Information

• Policies subject to change without notice.

Check-in/Check-out & Hours

• Campsite check-in: 1 p.m.
• Rental check-in: 3 p.m.
• Campsite & Rental check-out: 11 a.m.
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• Minimum check-in age is 21 years.
• Guests aged 18 years and under at the time of check-in are considered children.
• Two-hour early check-in for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.
• Two-hour late check-out for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.

After Hours Arrival

• If your plans change and you need to arrive outside of normal business hours, please refer to your confirmed reservation information. Or, contact the campground at (815) 547-5517 prior to arrival to make late arrival arrangements.

Reservation & Rates

• Our sites are pre-assigned and not first come, first serve.

• Mandatory two-night reservations for weekends, and 3 nights for holidays.

• Single night midweek campsite reservations may be booked.

• Prices and site type are subject to availability.

• The rates displayed do not include any applicable service fees or charges for optional incidentals. 

Deposit and Payment Schedule

Daily/Weekly

• Your credit card will be charged a deposit of one night rack rate. Any remaining balance is due prior to arrival.

• By using a credit card for a deposit, guarantee or payment, you agree to the following: if I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.

Cancellation Policies

• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.

• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.

• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.

• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay. Cancellations due to border closure will receive a full refund of current deposit.

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.

• No refunds will be issued for early check-out.

Pet Policy

• Pets are allowed.
• Rental Pet Policy: Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental units. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental unit.

Campground Services & Information

• Free WiFi available in the clubhouse.
• Satellite TV available only in clubhouse and rentals.