General Policies & Information

• Policies subject to change without notice.

Hours

Check-in/Check-out

• Minimum check-in age is 21 years.
• Early check-in is available. To make arrangements, contact the front desk, (804) 758-4349, prior to your arrival. Early check-ins are subject to an additional fee.
• Guests aged 17 years and under at the time of check-in are considered children.
• We will escort you to your site.
• Within 24 hours of arrival of arrival, unpaid fees will automatically be charged to the credit card on file. To pay cash or change the credit card, stop by the office upon arrival.
• Two-hour early check-in for your reservation may be available for $30. Please contact the front desk, in advance of your arrival, to inquire about availability.
• Two-hour late check-out for your reservation may be available for $30. Please contact the front desk, in advance of your arrival, to inquire about availability.

After Hours Arrival

• Guests arriving after hours (up to 10 p.m.) must call the front desk at (804) 758-4349 prior to arrival. Arrivals after 10 p.m. (depending on site location) must dry-dock for the night. In the morning, we will escort dry docked guests to their site.

Reservations & Payment Policy

• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• RV sites accommodate four guests (two adults and two children). A guest fee is added per day to the reservation rate for each additional guest over four.
• By using a credit card for a deposit, guarantee, or payment, you agree to the following: If I used a credit card for a deposit, guarantee, or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.

Cancellation & Refund Policy

• To cancel a reservation, contact the front desk (804) 758-4349. There may be a cancellation fee.
• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• We do not provide refunds for early departure, inclement weather or changing to a lesser priced vacation rental.
• RV Campsites: We allow full refunds for cancellations up to 2 weeks prior to your arrival date for daily and weekly reservations.
• Rental Accommodations: We allow full refunds for cancellations up to 4 weeks prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay.

Pet Policy

• Domestic feline and canine pets are welcome at the resorts. All other pets must be approved prior to arrival. Please clean up after all pets and keep them under your control.
• Pets must be on a leash and always attended to.
• Pets cannot be tied to any trees, fences, handrails, picnic tables or other structures around the resort.
• Pets are not permitted inside any of our facilities, water parks, beaches, swimming areas, or select vacation rental cottages.
• Rental Unit Pet Policy: A maximum of two pets are welcome in our pet-friendly units and there is an additional $50 per pet cleaning fee. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental unit.

Campground Services & Information

Additional Charges

• RV left on site (not hooked up) $10 per day
• RV left on site with utilities $17 per day
• Sewage dumping service (non-campers) $25

Visitors

• A visitor is anyone who is not registered with the original party.
• All visitors, additional family members and friends are required to register at the gatehouse or office upon arrival.
• All fees are payable upon registration. We allow a maximum of eight persons and two cars per campsite including visitors.
• We reserve the right to limit the number of persons occupying and/or visiting a site. Visitor fees are $10 per person per day for anyone above the age of 4 years.

RV Sites

• A reservation guarantees a site but not a specific site location. However, we will attempt to accommodate site requests when possible. All reservations are for two adults (ages 18+) and two children (ages 17 & under). Up to eight persons and two cars including guests and visitors may occupy one campsite. Extra adults and/or children require extra daily fees.
• At Bethpage, boats and boat trailers must be parked in the Boat Launch area. Boats, jet skis, and trailers may not be parked on your site. Any other vehicles must be parked on your site or in overflow parking.
• Upon departing the resort, we ask that you leave the site the way you found it.
• Pick up any debris and/or trash and place in plastic bags for pick-up by our staff between the hours of 9 a.m. - 5 p.m. Visitor fees are $10 per person per day for anyone above the age of 4 years.
• Return picnic table and fire pits to their original location.
• On Oyster Festival weekend, 30amp and 50amp power is available on a first-come-first-served basis at Bethpage Camp-Resort. Guests visiting this weekend are advised to bring power adapters, cable splitters and longer connection hoses.

Cottages

• Pets are permitted in select vacation rental cottages. Please contact the front desk prior to arrival to confirm if your cottage is pet friendly (804) 758-4349.
• Smoking is prohibited in all vacation rentals.
• All rates plus tax are based on the following maximum occupancy of overnight guests: one bedroom (2 persons), two bedrooms (4 persons) and three bedroom (6 persons).
• Riverbirch Cottages have community fire rings and grills. Evinrude, Hewick View and River Run Cottages have one fire ring and grill per cottage.
• All three bedroom models include two bunk beds suitable for children in the third bedroom.
• Please bring your own bed linens, towels, and pillows.
• All cottages feature a one cup Keurig coffee maker.
• Guests assume responsibility for the condition of the cottage upon departure. Cottages are to be left in the same condition as check-in. Damage fees may be assessed for broken or missing items.

Golf Carts

• Golf carts must obey posted speed limit of 10MPH.
• Gas golf carts are not permitted.
• Golf cart passengers may not exceed the number of manufactured seats on the golf cart.
• Music originating from a golf cart must be always kept at an unobtrusive volume. Vulgar/profane music is prohibited.
• Flags are not permitted on golf carts at any time.
• Golf carts may not be operated between the hours of 11 p.m. and 7 a.m. Golf cart traffic throughout the Camp-Resort during these hours is a nuisance and will not be tolerated.

Rental Golf Carts

• Golf carts are prohibited from leaving the property.
• Golf carts can be reserved at the time of site reservation or prior to check-in by calling (804) 758-4349. Rate starts at $70 plus sales tax per day. Rental pick up time is 4 p.m. and return time is 12 noon. Golf carts can only be rented to licensed adult drivers, 21 years or older. Guests operating a rental golf cart must be at least 18 years of age and have a valid driver's license.
• All golf cart rental reservations must be made by Registered Reservation Holder of file. Other restrictions may apply.

Privately Owned Golf Carts

• Private golf carts must be the property of the site reservation holder. Additionally, guests must provide a declaration page showing proof of current $100,000 golf cart liability insurance, pay the daily fee of $15 plus tax in full at the time of registration or $150 for a seasonal pass.
• All private golf cart operators must comply with resort guidelines including a lifted height maximum of 20" ground to floorboard and minimum operator age of 16 with a valid driver’s license (driver permit not valid). Music originating from golf carts must be kept at an unobtrusive volume at all times.
• Whip antennas or extended post lights are not permitted on golf carts. Golf carts that have been significantly modified from original factory specifications will not be permitted, however after-market lighting is permitted if it does not blink, pattern flash or resemble emergency lighting.

Bicycles and Scooters

• All foot-propelled bicycles, scooters, or similar items in use after dusk must have a white light mounted on the front and a red light or red reflector mounted on the back. Electric or gas powered motor vehicles other than registered vehicles, golf carts, and electric bicycles are not permitted at the resort. Power wheels, hoverboards, and similar items are permitted at the resort (these items are used at your own risk and we ask that you stay off the main roads at the park).
• All vehicles, including bicycles and scooters, must obey the posted speed limit of 10MPH.

Boats and Boat Ramp

• Robinson Creek is a No Wake Zone.
• Use of the boat ramp is included with paid overnight registration. Boats may be parked at the boat ramp for loading or unloading only. After launching, trailers must be parked in designated area if space permits. No boat, personal watercraft, jet skis, or similar vehicle is permitted to be parked on any campsite space.

Tents and Vans

• Our permit does not allow us to accept ground tents or vans without water and electric hook-ups.
• All RVs at the park must be RVIA certified. Conversions are not permitted.

Water Park Restriction

• For the safety of our guests, a minimum height restriction of 48" applies for use of all waterslides. Water parks open on a varied schedule, please inquire at time of reservation. Children 12 and under must take and pass a swim test to use the water slide.
• All minors under the age of 12 must be accompanied by an adult over the age of 18.
• For full water park rules, click here.

Fitness Center

• Please adhere to the following guidelines for the safe and enjoyable use of our fitness facilities. These rules ensure everyone's safety and enjoyment, and we appreciate your cooperation.
• Use facility and equipment at your own risk, ensuring equipment is used only for its intended purpose and avoiding leaning on it.
• Keep hands and arms away from moving parts and consult a physician before starting any exercise program.
• Refrain from consuming food or drinks (except water) and using glass containers, smoking, or vaping.
• Children under 18 must be supervised by an adult, and proper fitness attire is required, excluding swimwear, boots, street shoes, sandals, or bare feet.
• Promptly report any damaged equipment to management and refrain from its use.
• Show respect and courtesy to others, returning equipment to its place and wiping down machines after use.
• Refrain from exercising under the influence of alcohol or drugs and limit usage to 20 minutes per station when others are waiting.
• Photography is prohibited, and personal items should be stored in lockers, which are for one-day use only.
• Please use headphones for audio devices and do not remove equipment from the fitness center.
• Resort-sanctioned events take precedence in room use.

Drones

• Drones are not permitted at the resort.