General Policies & Information

Hours

• Check-in: 1 p.m.
• Check-out: 11 a.m.

Check-in/Check-out

• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• Guests aged 12 years and under at the time of check-in are considered children.
• A completed Reservations for Minors form is required for all unaccompanied minors. Download the PDF form here: http://www.rvonthego.com/images/PDF/Reservations-For-Minors061917.pdf.
• Two-hour early check-in and/or two-hour late check-out for your reservation may be available for $30 each. Please contact the management office to inquire about availability.

After Hours Check-in

• If your plans change and you need to arrive outside of normal business hours, please contact the resort during business hours to make arrangements or refer to your confirmed reservation information.

Pet Policies

• Pets are welcomed.
• Pet Policies for Rental Accommodations: For those who camp with pets in our pet-friendly rental lodging, there is a flat pet fee of $50 with a $150 pet deposit. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental.

Reservation & Payment Policies

• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance is due prior to arrival.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• RV sites and lodging typically accommodate four guests.  A guest fee is added per day to the reservation rate for each additional guest over four.

Cancellation & Refund Policies

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check-out.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations. For guests booking a stay in a rental accommodation located in California of 30 or fewer consecutive days, a full refund will be given for reservations cancelled within 24 hours of booking provided the reservation’s arrival date is at least 72 hours after the time of booking.
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay.