General Policies & Information

• Policies subject to change without notice.

Check-in/Check-out & Hours

• Campsite check-in: 12 noon
• Rental check-in: 4 p.m.
• Check-out: 11 a.m.
• Office Hours: Sun-Sat, 9 a.m.-5 p.m.
• Minimum check-in age is 18 years.
• Guests aged 18 years and under at the time of check-in are considered children.

After Hours Arrival

• If your plans change and you need to arrive outside of normal business hours, please call our office (863-420-1300) before 5pm to ensure you have access if arriving after 5pm. Have your confirmed reservation information available. Guests who book a same day rental accommodation reservation after 5pm online or through our Contact Center cannot access their accommodation if arriving after 5pm.

Reservation & Rates

• Mandatory two night reservations required for weekends and 3 nights for holidays.
• Single night midweek campsite reservations may be booked.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• To make changes to your reservation please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.
• RV sites and lodging typically accommodate four guests. A $6 guest fee per person is added per day to the reservation rate for each additional guest over four.

Deposit & Payment Schedule

• By using a credit card for a deposit, guarantee or payment, you agree to the following: if I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.
• Security deposit - $300 refundable security deposit on all cottage/park model reservations.
• Pet deposit - $300 ($150 is non-refundable) with credit card on file.
• Pet fee - $10 per pet per night.

Daily/Weekly Stays

• Your credit card will be charged a deposit of one night rack rate. Any remaining balance is due prior to arrival.

Extended Stays

• For all stays of one month or longer, a one month deposit up to a maximum deposit of $750 is required at the time of reservation. See below for information about remaining balances.

1 to 3 Months

• Balance due on reservation start date.

4 to 5 Months

• 50% of balance is due on reservation start date.
• Final balance due on 1st day of 2nd month of reservation.

6 Months or longer

• 50% of balance due on reservation start date.
• 25% of balance due on 1st day of 2nd month of reservation.
• Final balance is due on 1st day of 3rd month of reservation.

Annual

• Subject to $150 annual fee.
• Park Model/Tied Down camper: one month deposit is required for new guests.
• RV annuals: one month deposit is required.
• Monthly payment schedule for annual reservations is subject to good credit history and credit card agreement on file.
• The method of payment for deposits is credit or debit card. If a deposit is made in person, cash and/or check are acceptable.

Cancellation & Refund Policy

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check-out.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay.

Campground Services & Information

• Smoking and vaping is prohibited in rentals at all times. A $250 fine will be assessed if found in violation.
• Private mailbox/mail center available for annual guests.