General Policies & Information

Hours

Check-in/Check-out

• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• Minimum check in age is 18 years.
• Guests aged 24 years and under at the time of check-in are considered children.
• All parties included in a reservation must check-in together. If the parties arrive separately, a $10 per vehicle guest fee will be assessed.
• Two-hour early check-in for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.
• Two-hour late check-out for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.

Pet Policy

• Leashed pets are always welcome on the property.
• Rental Pet Policy: Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental units. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental unit.

After Hours Arrival

• If you need to arrive outside of normal business hours, please refer to the Late Arrivals information in your confirmed reservation email. Or, contact the campground at (804) 693-6924 prior to arrival to make late arrival arrangements.
• Arrivals after 10 p.m. will be dry docked until 10 a.m. the following morning. This is in respect to our campers during quiet hours.

Reservation & Payment Policy

• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance is due prior to arrival.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• RV sites and lodging typically accommodate four guests. A guest fee is added per day to the reservation rate for each additional guest over four.
• By using a credit card for a deposit, guarantee or payment, you agree to the following: If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds I have on deposit with MHC Property Management L.P. against what I owe.

Deposit & Payment Schedule

Daily

• Mandatory 2 night reservations for weekends and 3 nights for holidays.
• 1 night midweek campsite reservations can be booked.
• 1 night campsite reservation for a weekend can only be booked on the day of arrival. (Overrides can only be approved by the Property Ops. Staff)
• 1 night rental reservation can be booked only 2 days in advance and there is a $10 surcharge.

1 to 5 Month

• One month deposit is due at time of reservation.
• Balance due upon reservation start date.
• The method of payment for deposits is by credit or debit card. If deposit is made in person, cash and/or check are acceptable.
• Check will be accepted if paid 30 days in advance.

Cancellation & Refund Policy

• If a stay is one month or longer, the rate will be adjusted to the appropriate rate type (i.e. daily, weekly, etc.)
• Refunds for death or extended hospitalization will be reviewed on an individual basis at the regional level.
• Policy subject to change without notice.
• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check-out.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: For cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay.

Campground Information & Services

• To help meet our green incentive, gas golf carts are no longer permitted. Only electric golf carts are allowed in the resort.