Policies & General Information

Check-in/Check-out & Hours

• Campsite check-in: 12 noon - 8 p.m. (with reservations)
• RV site check-out: 11 a.m.
• Rental check-in: 4 p.m. - 8 p.m.
• Rental check-out: 11 a.m.
• Minimum check-in age is 21 years.
• Guests aged 6 years and under at the time of check-in are considered children.
• For expedited service, guests may check in online, however will still need to stop at the Ranger Station to receive their information packet which will include the gate code to get into the park.
• Sites are not assigned. The number that is given to you on your pre check in paperwork is not an actual site number. It is a number that is assigned to a grid for company use. All of our sites are first come, first serve and are back in only. No pull thrus.
• We do not accept mail or packages here but there are PO boxes available at the post office and lockers available for packages at various Amazon locations. (See handout given in packet during check in). Medicine and Emergency RV parts will be accepted but are subject to a $5 charge per package.
• Two-hour early check-in for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.
• Two-hour late check-out for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.

After Hours Check-in

• Guests must arrive by 10 p.m. during peak season (May 1-Sept 30) and 8 p.m. during off season (Oct 1-April 30). After these times, guests will not be able to check-in. After hours guests must park in the parking lot across from the Ranger Station then wait until morning to check-in no earlier than 8:30 a.m.

Reservations & Payments

• To make changes to your reservation, please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.
• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance is due prior to arrival.
• Credit card transactions only. We do not accept cash or checks.
• Prices and site type are subject to availability.
• Maximum 6 persons per site. More than 6 persons will require rental of an additional site.
• The rates displayed do not include any applicable service fees or charges for optional incidentals. 
• By using a credit card for a deposit, guarantee or payment, you agree to the following: if I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.

Cancellations & Refunds

In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed. 

No refunds will be issued for early check-out. 

• RV campsites: For stays 1 to 27 days, we allow full refunds for cancellations up to 2 days prior to your arrival date.
• Rental accommodations: For stays 1 to 27 days, we allow full refunds for cancellations 7 days prior to your arrival date. For guests booking a stay in a rental accommodation located in California of 30 or fewer consecutive days, a full refund will be given for reservations cancelled within 24 hours of booking provided the reservation’s arrival date is at least 72 hours after the time of booking.
• Long-term or seasonal stays: For stays 28 days to 184 days at an RV campsite or in a rental accommodation, if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required 45 days’ notice, you will forfeit your deposit amount. For guests booking a long-term or seasonal reservation in a rental accommodation in California (31 days to 184 days), if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required notice, you forfeit your deposit amount.
• Annual stays: Due to the strong demand for our extended-stay reservations (lasting 185 days or more) and the limited site availability at many of our campgrounds and resorts, we recommend securing an extended-stay site by placing a site holding deposit. This deposit can be made at your convenience and consists of a $150 site holding fee, which is fully refundable under the following terms and conditions. Should an Agreement for Use of RV Site for your extended stay not be fully executed within seven (7) business days (excluding weekends and federal holidays) following our receipt of your $150 site holding deposit, or within any additional time needed between the parties to finalize the Agreement, then the site holding deposit ($150) is fully refundable to your original form of payment. Once we issue your refund, it may take an additional 7-10 days for your financial institution to make funds available in your account. Please contact us at (855) 336-8892 if you have not signed an Agreement for Use of RV Site or received a refund within that time frame. Please note that the $150 site holding deposit secures a site at your selected campground or resort, but does not secure a specific site. A manager or other employee working at that campground or resort should reach out to you after you make the $150 site holding deposit to discuss site location and the execution of an Agreement for Use of RV Site. In order to sign an Agreement for Use of RV Site allowing an extended stay at a campground or resort, you must meet residency requirements for seasonal or annual stays. If you become an annual guest pursuant to an executed Agreement for Use of RV Site, the $150 site holding deposit will then be applied to either the administrative fee (if applicable), or will be credited towards the annual site payment. Advertised rates do not include taxes and fees. Electricity is not included for stays of 30 days or longer. Usage of any seasonal or annual site may be limited to dates that the campground or resort is open. While, if you become a seasonal or annual guest pursuant to an Agreement for Use of RV Site, you may leave your RV on the site year-round, there are restrictions that limit the amount of time you may occupy your RV on the site that vary by campground and resort. Open dates and length of stay vary by campground and resort. Must be a current Thousand Trails member or purchase a Camping Pass membership in connection with seasonal or annual stays at Thousand Trails campground. Amenities vary by campground and resort. Please discuss details with the manager of the campground or resort that you select. Start the process for your longer stay by following this link.

Pet Policy

• Leashed pets are always welcome on the property, but may not be allowed in specific rentals. 2 pets total allowed per site. Please clean up after pets and do not leave unattended on site.
• Pet policy for rental accommodations: Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental units. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental unit.

Campground Services & Information

• Main lodge is open Memorial Day weekend 9 a.m.- 9 p.m. closing Labor Day weekend. The pool building is open seasonally Memorial weekend thru September.
• The Pool Rec Rooms are open from 9 a.m. - 5 p.m.
• This park does not have sewer sites. We highly recommend that guests bring their own portable Blue Boy tote. Honeywagon services are available through Evergreen Sanitation. Pump days are Thursday’s. Cost is $60 per service. To schedule, call Evergreen Sanitation at 800-433-1678.
• Firewood is available for sale between 10 a.m. and 4 p.m. at the Ranger Station on a limited basis during the winter months. During peak season, from 10 a.m. to 6 p.m.