Policies & General Information

Hours

Check-in/Check-out

• Pool Closed: November 1st - April 30th
• Upon check-in you may be asked to provide a valid ID and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• A completed Reservations for Minors form is required for all unaccompanied minors. Download the form here: http://www.rvonthego.com/images/PDF/Reservations-For-Minors061917.pdf
• Two-hour early check-in for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.
• Two-hour late check-out for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.

After Hours Arrival

• If your plans change and you need to arrive outside of normal business hours, please refer to your confirmed reservation information.

Reservations & Payment Policy

• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance is due prior to arrival.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• By using a credit card for a deposit, guarantee or payment, you agree to the following: I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.
• Sites and locations are not guaranteed.
• RV sites and lodging typically accommodate four guests. A guest fee is added per day to the reservation rate for each additional guest over four.

Cancellation & Refund Policy

• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations. For guests booking a stay in a rental accommodation located in California of 30 or fewer consecutive days, a full refund will be given for reservations cancelled within 24 hours of booking provided the reservation’s arrival date is at least 72 hours after the time of booking.

Pet Policy

• Pets welcome.
• Please clean up after pets. Do not leave unattended on camping site.
• Rental Pet Policy: Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental units. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental unit.

Campground Services & Information

• WiFi is available at the Lodge only. Not available at camping sites.
• Cable TV: No, cable is not offered at this time.
• Honey Wagon: Yes, paid in advance. Regular: $40/Emergency: $60
• Propane: Yes, available every Tuesday (9 a.m. – 11 a.m.) available at Trading Post every Saturday (9 a.m. – 11 a.m.). Please visit our front desk or call (530) 692-3214 for rates.
• Electric Golf Carts only. Licensed driver required.
• Golf Cart Rentals: We do not offer golf cart rentals currently.
• Fishing License: Required. Can be purchased online.
• Horseback Riding: We do not offer horseback riding currently.
• Tow Trailer Rules: If customers are towing a boat, ATV trailer, or cargo trailer, etc. they are required to park them in the main parking lot, located at the bottom of lodge hill. Tow trailers are NOT allowed on RV sites. If you are traveling with additional tow equipment, parking is available at the main parking lot.
• Tent Camping: Sites without power are in Sections I and D and are approximately 1 mile from all the amenities in the park.
• Sites are not pre-assigned and are first come, first served.
• Maximum of six (6) persons per site. More than six (6) persons will require rental of an additional site.

Thousand Trails Member Policies

• Members are allowed two (2) passenger vehicles. Each vehicle must be driven by a card-carrying member. Extra vehicles are charged $10 for the car and driver.
• RV Storage available at $61/month.
• Visitor Park Pass: Guests visiting a member are subject to a $10 fee.