Encore Fiesta Key

General Policies and Information
VIEW MORE GUIDELINES HERE (PDF)

• Policies subject to change without notice.
• Long Term (aka seasonal, extended stay) is defined as a stay of one month or more.

Check-in/Check-out & Hours

• Campsite check-in: 12 noon
• Rental check-in: 4 p.m.
• Campsite/Rental check-out: 11 a.m.
• Minimum check-in age is 18.
• Guests aged 12 and under at the time of check-in are considered children.
• Business Office: Sun – Thu: 8 a.m. - 6 p.m. / Fri & Sat: 8 a.m. - 8 p.m. Hours may vary during holidays & special events and are subject to change.
• Quiet Time: 10 p.m. to 8 a.m.

After-Hours Arrivals

• If your plans change and you need to arrive outside of normal business hours, please refer to the information in your confirmed reservation.

Reservation & Rates

• Mandatory two night reservations required for weekends and 3 nights for holidays.
• Single night midweek campsite reservations may be booked.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• To make changes to your reservation please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.

Deposit and Payment Schedule

• By using a credit card for a deposit, guarantee or payment, you agree to the following: if I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.

Daily/Weekly Stays

• Your credit card will be charged a deposit of one night rack rate. Any remaining balance is due prior to arrival.

Extended Stays

• For all stays of one month or longer, a one month deposit up to a maximum deposit of $1000 is required at the time of reservation. See below for information about remaining balances.

1 to 3 Months

• Balance due on reservation start date.

4 to 5 Months

• 50% of balance is due on reservation start date.
• Final balance due on 1st day of 2nd month of reservation.

6 months or longer

• 50% of balance due on reservation start date.
• 25% of balance due on 1st day of 2nd month of reservation.
• Final balance is due on 1st day of 3rd month of reservation.

Annual

• Park Model/Tied Down camper: one month deposit is required for new guests.
• RV annuals: one month deposit is required.
• Monthly payment schedule for annual reservations is subject to good credit history and credit card agreement on file.
• The method of payment for deposits is credit or debit card. If a deposit is made in person, cash and/or check are acceptable.

Cancellation and Refund Policy

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check-out.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: for cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay.

WIFI Availability & Associated Fees

• Paid WIFI available monthly on sites through Jabba Communications. (Rates dependent on internet package selected)
  • $5.95 per day - 5 Mb per second
  • $14.95 per week - 5 Mb per second
  • $29.95 per month - 5 Mb per second
  • $34.95 per month - 10 Mb per second

Pet Policy

• All pets must be always on a leash and wear a collar identifying the owner and phone number.
• No more than two common household pets (e.g., cats and dogs) in your RV with no weight limit restrictions.
• Rentals are dog friendly only. A max of two dogs with a combined weight limit of 50 pounds may be permitted in select rentals. 

Campground Services & Information

• Smoking in rentals is prohibited.
• Reservations are required for all watercraft dry or wet prior to arrival to ensure accommodations.
• A utility deposit is required for stays of 30 days or more. Utility fees will be assessed in accordance with current metering and fee collection standards.
• Third party RV Rental companies that do drop off and pick ups at the resort must be verified with the resort prior to making any bookings to ensure their reservation is intact to avoid cancellations upon arrival.