Thousand Trails Sturbridge

General Policies & Information

Announcement

• Sturbridge Pool Closed for the Season: Due to some needed structural repairs, the campground swimming pool is closed for the remainder of the season. During the closure, the pond, beach and many other great amenities await you at Sturbridge RV Resort, including our brand-new kayaks and pedal boats, row boats, inflatable jump pad with water slide, mini golf, bocce, volleyball, two playgrounds, and horseshoes, as well as a full activity schedule throughout the season.

Check-in/Check-out & Hours

• RV check-in: 12 noon
• RV check-out: 11 a.m.
• Rental check-in: 4 p.m.
• Rental check-out: 11 a.m.
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• Minimum check-in age is 18 years.
• Two-hour early check-in for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.
• Two-hour late check-out for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.

After Hours Check-in

• Guests must arrive by 11 p.m. Guests arriving after 11 p.m. will not be able to check-in. You may park in front of the resort to wait until morning to check-in.

Reservations & Payments

• By using for a deposit, guarantee or payment, you agree to the following: If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.
• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance will be due on arrival.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals. 
• RV sites and lodging typically accommodate four guests.  A guest fee is added per day to the reservation rate for each additional guest over four.

Cancellation & Refund Policy

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check-out.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for dialy and weekly reservations.
• Daily and weekly reservations: For cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.

Pet Policy

• Pets are allowed. Two pets total per site. Please clean up after pets and keep on leash at all times. Do not leave unattended on site. Pets may also be permitted in select rental cabins and cottages.
• Pet policy for rental accommodations: Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental units. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental unit.