General Policies & Information

• Policies subject to change without notice.

Hours

Check-in/Check-out

• Guests aged 6 years and under at the time of check-in are considered children.
• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• A two-hour early check-in and/or two-hour late check-out for your reservation may be available, each for an additional fee. If interested in either option, contact the management office in advance of your arrival to inquire about availability. Early check-in/late check-out not available at all locations.

After Hours Check-in

• For late arrival arrangements, please contact the Ranger during normal business hours to make late check in arrangements.

Reservations & Payments

• To make changes to your reservation:
  • TT Members, call our Reservation Department at (800) 288-7245 or login at www.thousandtrails.com and use the “Current Reservation” option under "My Trips" to change or cancel your reservation. Changes or cancellations on the first day of the reservation can only be made via phone.
  • Non TT Members: call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.
• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance is due prior to arrival.
• Rates based on 4 people (2 adults/2 children) up to a maximum of 10 persons per site. More than 4 persons is $10 per person. More than 10 persons will require rental of an additional site.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.

Cancellations & Refunds

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check-out.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: For cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.

Pet Policy

• Pets are allowed in all sites and in designated rentals. 
• Pet policy for rental accommodations: Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental lodging. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental lodging.

Campground Services & Information

• TT Members are allowed 2 passenger vehicles. Each vehicle must be driven by a card-carrying member. Extra vehicles are charged $10 for the car and driver plus $2 per additional person per night.
• We no longer accept mail or packages for guests.
• We only have AT&T cellular coverage. Other cellphone services do not work here.
• All of our RV sites are full hook-up with 30 & 50 amp electric.